Refund and Return policy

1. No Refund for Change of Mind:

We do not offer refunds or returns if you simply change your mind after placing an order. Once an order is confirmed, it cannot be cancelled or modified.

2. Eligible Return Cases:

Returns or refunds are only accepted if:

• You receive a damaged product
• You receive a wrong item
• The product has missing parts or defects

3. Unboxing Video Required:

To process any refund or replacement, an unboxing video is mandatory.

The video must:

• Start from opening the sealed package
• Clearly show the shipping label and product
• Be continuous without cuts or edits

Without proper video proof, no claim will be accepted.

4. Time Limit for Claim:

• You must report any issue within 24 hours of delivery
• Late complaints will not be accepted under any condition

5. Refund Conditions:

• Only the product price will be refunded
• Shipping charges are non-refundable
• Approved refunds will be processed within 10–20 business days

6. Non-Returnable Situations:

We do not accept returns or refunds in the following cases:

• Size or personal preference issues
• Used or damaged after delivery
• Sale or discounted items
• Incorrect address provided by customer
• Courier delay or shipping issues

7. Final Note:

All refund and replacement requests are strictly reviewed based on this policy. The company reserves the right to approve or reject any claim.

 

Stay with Flexncart